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If you encounter any issues or have questions about Allspice, our dedicated support team is here to help! Please reach out to us for assistance. We aim to respond promptly to ensure your experience is smooth and enjoyable.

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Frequently Asked Questions

Is Allspice available for free?
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Yes, Allspice offers a free tier with essential features. With the free version, you can find, import, and save recipes, post your own recipes, and create shopping lists. However, premium features, like pantry tracking, are available with a subscription. Even on the free tier, your pantry ingredients will be tracked in the background so that if you upgrade to premium, you'll instantly have a fully stocked pantry ready to go.

How do I get started with Allspice?
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Getting started is simple! You can follow the in-app tutorials or consult our help guide for more detailed instructions. You can begin by adding items to your pantry, entering some of your favorite recipes, or exploring recipes and adding them to your shopping list. Allspice is designed to be intuitive, so feel free to dive in wherever you feel most comfortable.

What features are included in a premium subscription?
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A premium subscription unlocks several advanced features, including detailed pantry tracking and the ability to search for recipes based on your pantry ingredients, expiring ingredients, or proteins. In the near future, access to our custom kitchen assistant, SpiceAI, will also be limited to premium users. Premium is designed to elevate your kitchen experience by making it easier to manage your ingredients and plan meals efficiently.

How can I change my subscription plan?
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To change your subscription plan, go to the 'Settings' page in the app. If you're not yet subscribed, select "Get Premium" to upgrade. If you're already a subscriber, you can click "Change Plan" to switch between available options. Please note that subscription billing is handled through your app store (App Store or Google Play), so any changes to your plan will follow the billing cycle of your platform.

What do I do if I encounter a technical issue?
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If you experience any technical issues, you can reach out to us in several ways:
* Email us at support@allspiceapp.com.
* Submit a support ticket directly through the 'Settings' page in the app.

How can I connect with Allspice on social media?
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Follow us on the following platforms:
* Follow us on Instagram here.
* Follow us on Twitter here https://x.com/all_spice_app?s=11
* Join our community on Discord here for real-time support and discussions. https://discord.com/channels/1283204465658429525/1283209258997125212

How can I reset my password?
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If you're already logged in, go to the in-app settings and select “Change Password.” If you can’t log in, click the “Forgot my password” option on the sign-in page, and follow the steps to reset your password.

Is an internet connection required to use Allspice?
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Yes, Allspice requires an internet connection for all its features.

What platforms is Allspice available on?
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Currently, Allspice is available on iOS. An Android version is in progress, and a web app is planned for the future.

How can I provide feedback or request features?
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You can provide feedback through the in-app settings page. We welcome all suggestions to help improve the app!

How does Allspice protect my data?
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Please refer to our Terms of Service and Privacy Policy for detailed information on how we handle your data, or contact us at support@allspiceapp.com to learn more.

How does pantry tracking work?
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You can add items to your pantry by scanning barcodes, finishing a shopping session, or manually entering them. Allspice keeps track of the ingredients you’ve used and suggests them for your shopping list and recipe recommendations. This ensures you're always aware of what's in your pantry and helps you plan meals efficiently.

Can I track expiration dates for my pantry items?
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Yes, Allspice knows the shelf life for most ingredients and uses this information to track how old items are and when they’ll expire. You’ll receive notifications before ingredients expire, giving you a chance to use them in time. You can also manually adjust the shelf life for any item to suit your needs.

What are pantry staples?
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Pantry staples are basic items, like salt, water, and pepper, that we don’t track the quantity of. For ingredient searches, we’ll always assume you have these staples, so you’ll never be prompted to add them to a shopping list or worry about them when making a recipe.

What should I do if I can’t find an ingredient on the app?
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If an ingredient isn’t listed in the search results, click “Can’t find what you’re looking for?”. You’ll be prompted to add the item manually. You can start using it in recipes, shopping lists, or your pantry right away. We’ll review the item within a few days, and if it’s valid, it will be added to our database with updated nutrition and expiration info.

Will my pantry information be shared with others?
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No, your pantry information will not be shared with others. However, we reserve the right to sell aggregated, non-personally identifiable information about our users. Please refer to our Terms of Service and Privacy Policy for detailed information on how we handle your data, or contact us at support@allspiceapp.com to learn more.

Can I import my own recipes into Allspice?
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Absolutely! Just click the center button on the bottom navigation bar to start importing your recipes. You can import from websites, scan a cookbook, paste in text, or use our custom recipe import system to easily add your personal recipes to Allspice.

How does Allspice recommend recipes?
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Allspice recommends recipes based on the ingredients in your pantry, what you’ve viewed or made before, your available time, and your dietary preferences. We also offer a range of custom filters, so you can fine-tune your search to find the perfect recipe for any occasion.

How do I create a shopping list?
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Go to the Pantry/Shopping page and select the “Shopping” tab. Click the button at the top to switch lists, then select the option to create a new list. You can name your list and add items right away, or even import from an existing list.

Can I share my shopping lists with others?
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Yes! Tap the options button in the top-right corner of any shopping list, then choose the "Share" option. Once the person accepts your invitation, you can both edit the list and even shop together in a shared shopping session.

How can I start or join a family pantry?
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On the Pantry/Shopping page, go to the “Pantry” tab, and click the top button to switch pantries. You can either create a new family pantry by adding items and naming it, or join an existing one by scanning the QR code from another user’s device.

Can I add custom notes to my ingredients?
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Yes, you can add custom notes to items on your shopping lists, and these notes will be visible during shopping sessions. However, notes cannot be added to pantry items.